Frequently Asked Questions

Here are the answers to some of the more Frequently Asked Questions we receive. If you don't find your answer here, please email us info@justarrived.co.za and we will get back to you as soon as possible.




How do I start?
You can have your business website up and running right away, with no obligation or hassle, by selecting LET'S START from the MyBusinessWebsite home page. You'll enter the name business name, business type, slogan, contact email address, choose a site name, pick a username and password and that's it! You don't need to provide a credit card or other personal information until you are ready to purchase the site after your 14 FREE TRIAL PERIOD; get your business website live and on the web in minutes!

Who creates my site?
MyBusinessWebsite websites are created and modified by you, using the tools that we provide for you to add content, photos, comment pages, contact forms and personalised page names. All packages, including the trial period, have all the features.

How long before my site is on the internet?
Your business website is online and accessible immediately, as soon as you complete the free trial registration. The registration can be done in minutes.

Can I make changes to my business website any time I want? Is there a limit to how many changes I can make?
You can make as many changes to your business website as often as you like, from any computer or mobile phone with an internet connection. No limits! Our Editor allows you to choose templates and peronalise page names, add content, as well as upload the photos and documents you would like to display on your pages. With MyBusinessWebsite you have complete control.

How do I share my business website with my clients?
With MyBusinessWebsite, you select your site name (i.e. flowersforafrica.MyBusinessWebsite.co.za) as your website address that you can share with your clients. You are also able to send all your clients, or select groups of clients, at anytime, to let them know about any other news you would like to share with them. If you would like your own domain name (e.g. flowersforafrica.co.za) we can arrange that for you at an additional cost, see our PRICING page for more details.

What features are included with MyBusinessWebsite business websites?
MyBusinessWebsite is proud to offer some of the most powerful and fully customisable features available. See our FEATURES page for a detailed listing.

Am I able to name the pages of my business website anything I like?
Of Course! MyBusinessWebsite web pages are yours to name as you wish, up to a reasonable number of characters (depending on your chosen template). We have created some ideas for page names in a working sample site, which you can view when you PREVIEW any of our templates.

Will I need to have a hosting company host my business website?
Nope, that's all included by MyBusinessWebsite, unless you would like your own domain name. You can arrange that yourself, or we can do that for you at an additional cost. See our PRICING page for more details.

Will my business website contain advertisements?
Absolutely not, your website will not contain any advertisements.

Is it possible for someone else to access my business website's Control Panel?
MyBusinessWebsite Editor is accessed by a username and password that you choose when creating your site. Your password is encrypted and stored so that nobody can determine it. Only those who know your username and password can access the Editor.

Make sure when when you select a password that you choose one which is not easy to figure out by others. You can always change your password by selecting 'Edit Account Details' from the Editor.

Help! I cannot log into my Control Panel with my username and password.
If you've forgotten your password, click on the "Forgot Password?" link and the system will email you a new one. Change this as soon as possible for security purposes.

If you still cannot log in, make sure your browser has cookies enabled. Without cookies enabled, you will not be able to log into the Editor.

Do I need to know any HTML?
No. MyBusinessWebsite has done all the hard work so that anyone can create a fantastic business website of their own.

MyBusinessWebsite technical questions

How do I select my site name?
What will my MyBusinessWebsite domain name be?
I already own a domain name. Can I use it for my MyBusinessWebsite website?
How much does a MyBusinessWebsite site cost? How long is it up?
Can I pay for my MyBusinessWebsite site on a month-to-month basis?
Are there any additional fees?
What forms of payment do you accept?
If I don't live in the South Africa, can I purchase a website?
What options do I have to renew my MyBusinessWebsite website after my initial purchase period is over?
My account or trial account has expired, but I want to purchase or renew my website. Can I? Is my website and my information lost?
In Preferences, I have the option to upload a Main Photo(s) / Logo. What is this?
I've selected a template for my business site before I knew whagt my brand colours would be. Now we've decided on that, but I've already set up several web pages with pictures and content. Can I change the template now?
I've activated some pages for my website. I can see the new pages when I go to my site, but how do I change the content and pictures on these pages? Can I remove these pages later on if I decide I don't want them anymore?
I want my website's menu to be ordered differently. Is this possible?
Can I put the links to other websites on my website?
A couple of my clients have told me that they can't see my photo gallery. Why not?
How do I add photos to my website?
Do my photos have to be in a certain format? What limitations do I have on size and resolution?
Can I see and manage all the pictures I've uploaded?
How do I replace photos I've uploaded?
Can I modify photos online after I've uploaded them? I may want to crop them to a smaller size, or edit them.
I want to have a photo of my logo on every page in my website. Can I do this?
When I edit a page, it asks me for a header image. What is this?
I want to have a different header image on every page. Can I do this?
I want to make one of my color photos black-and-white, but I don't know how. Can you help?
My headers and photos are displayed with a black box bordering each of them. The black box doesn't go away. What's going on?
An image on my website is not loading, but the rest are fine. Why is this?
I want to add documents to the site that visitors can download. Can I do this?



How do I select my site name?
When you begin your free trial, you are asked to create a site name. It would make sense to use your business name e.g. flowersforafrica.mybusinesswebsite.co.za. If you would like your own domain name, e.g. www.flowersforafrica.co.za we can arrange that for you at an additional cost, see our PRICING page for details.

What will my MyBusinessWebsite domain name be?
Your domain name will be yoursitename.MyBusinessWebsite.co.za for example: flowersforafrica.MyBusinessWebsite.co.za. If you would like your own domain name, e.g. www.flowersforafrica.co.za we can arrange that for you at an additional cost, see our PRICING page for details.

I already own a domain name. Can I use it for my MyBusinessWebsite website?
Yes. Sign up for your free trial as normal, create your site name and ask your host to point your existing domain name to yoursitename.theguestlist.co.za, email us and we can assist you..

How much does a MyBusinessWebsite site cost? How long is it up?
Our very affordable price tag is, as our clients have told us, the best investment a business can make. Check out current pricing by clicking our PRICING link on the homepage.

Can I pay for my MyBusinessWebsite site on a month-to-month basis?
Yes, you can.

Are there any additional fees? No. All costs for your website, editing tools, domain name, hosting, email addresses, webmail interface, and planning tools are included in the prices on our PRICING page - please view for all the details.

What forms of payment do you accept?
We accept Visa payments through PayGate, supported by Standard Bank and eft payments. We do not accept cheques.

If I don't live in the South Africa, can I purchase a website?
Yes, MyBusinessWebsite sites are purchased from all over the world.

What options do I have to renew my MyBusinessWebsite website after my initial purchase period is over?
Our service is designed for the long term in mind. You will receive a reminder email 7 days before your site is due to expire. You are able to upgrade your site via the site Editor, by simply clicking upgrade in the bar at the top.

My account or trial account has expired, but I want to purchase or renew my website. Can I? Is my website and my information lost?
Not to worry; we make it clear in the Editor how many days are left in your package and we send you a reminder to let you know when your trial period is going to expire. We also hold on to your information for a full 30 days after your website expires. If your trial account or membership account has expired within that time, all you need to do is renew or purchase it and your website will be restored, complete with all your information and preferences.

In Preferences, I have the option to upload a Main Photo(s) / Logo. What is this?
This image will identify your site as much as the site name. It will be integrated into the design of all pages in your website.

As with all preferences, the Main Photo(s) / Logo can always be changed at any time.

The Main Photo(s) / Logo is a square (170 pixels x 170 pixels) and you can crop a photo you've uploaded in the Editor in order to make the photo fit this size.

I've selected a template for my business site before I knew what my brand colours would be. Now we've decided on that, but I've already set up several web pages with pictures and content. Can I change the theme now?
Yes. Changing the entire look and feel of your site is always as easy as opening the Editor and modifying your preferences. With a single click, your entire site can change from one template to another...immediately and no matter how large or complex your existing website may be. And, you can make all these changes as often as you like, without losing any information.

I've activated some pages for my website. I can see the new pages when I go to my site, but how do I change the content and pictures on these pages? Can I remove these pages later on if I decide I don't want them anymore?
PAGES in the Editor menu. There you are able to EDIT, ACTIVATE, DEACTIVATE, MOVE and DELETE the pages as you like. You can make some activated, while you can keep others de-activated (i.e. not visible on your site) until they are complete.

I want my website's menu to be ordered differently. Is this possible?
Yes. You can order your menu in any fashion and as often as you like. In the PAGES tab in the Editor, use the arrows to set them in the desired order.

Can I put links to other websites on my website?
Of course - you can link to any external websites you wish from your site. Select the text you wish to link to the site, click the links image below the text block and add the url to the dropdown menu..

A couple of my clients have told me that they can't see my photo gallery. Why not?
Some pages of your website require the visitor to have cookies enabled on his or her browser. Let your friends know to check that cookies are enabled or they will not be able to view these pages of your site. Authentication cookies are a basic feature of many websites, and most visitors will have this enabled by default. Your website should not require any other specific browser settings.

How do I add photos to my website?
The number of photos you can upload to your site is determined by the package you chose. When in the Editor, click the PHOTOS link, where you will have the opportunity to upload photos.

These images can be a .gif, .jpg, or .jpeg file and are produced by scanning photos in a digital scanner, taking them from a digital camera, copying them from an image CD, obtaining them via email, and so forth.

Do my photos have to be in a certain format? What limitations do I have on size and resolution?
File formats most compatible online are .gif and .jpeg (or .jpg). These are the most common formats, and your digital camera, scanner, or photo CD should provide photos in one of these formats.

With MyBusinessWebsite, you don't have to worry about the resolution or filesize of your images, but your image does need to be larger than 170 pixels x 170 pixels for Photos and 600 pixels x 170 pixels for Header Images. Our image handling process will take care of everything! Once you upload a file, it will be automatically sized for you. It's all about what looks good on your website! When your visitors click a photo in your gallery, they'll be able to see a larger version anyway, so you won't have to worry about missing any details.

Can I see and manage all the pictures I've uploaded?
Yes, you will find all cropped versions of all your uploaded photos in the Editor, in the PHOTOS link. Every image you have uploaded will be available to add to all your Text and Photo Gallery pages. In your Text pages, the cropped photo will appear and in your Photo Gallery pages, the full photo will appear.

How do I replace photos I've uploaded?
You will have to delete the unwanted photo and upload the new photo.

Can I modify photos online after I've uploaded them? I may want to crop them to a smaller size, or edit them.
No.

I want to have my logo on every page in my website. Can I do this?
Yes. In the Preferences page accessible from the Editor, you have the option to add a Main Photo(s) / Logo. This photo will be located on the header of all your web pages and will be cropped square.

When I edit a page, it asks me for a header image. What is this?
The header is the long image block at the top of every page. This can be the same throughout the site, or different on every page and is a great feature that will enable you to personalise your website even more. In the Editor, click the HEADER tab, where you can upload your header images. They will need to be at least 600pixels x 170pixels. When you edit page, you will have the opportunity to choose which header you would like on that page.

I want to have a different header image on every page. Can I do this?
YES you can. This a great feature that will enable you to personalise your website even more. In the Editor, click the HEADER tab, where you can upload your header images. They will need to be at least 600pixels x 170pixels. When you edit page, you will have the opportunity to choose which header you would like on that page.

I want to make one of my color photos black-and-white, but I don't know how. Can you help?
No, not yet.

My headers and photos are displayed with a black box bordering each of them. The black box doesn't go away. What's going on?
Some very old or misconfigured browsers won't support the PNG transparency format, which is responsible for making your image thumbnails and header fonts look so cool. The technology we use is compatible with all major browsers (99% of all Internet users, in fact), so this issue is very rare. But if you notice it, report it to us along with your browser type and version number and we'll look into it. In the meantime, you may want to upgrade your browser or switch to another, better supported, browser type.

An image on my website is not loading, but the rest are fine. Why is this?
You may have deleted the image in your PHOTOS link in the Editor. Check to see if the image was removed and try uploading a new one. You'll need to edit the webpage in which you're noticing the missing photo and select the new image.

I want to add documents to the site that visitors can download. Can I do this?
YES you can! In the Editor, select the FILES tab. Here you can upload the document you want available for download. When you want to create a link to an uploaded document, in text area of your Text / Photo / Comments / Contact Form page, select the text that you would to link to your document. Click the links tab underneath the text box, this will open a drop down menu where you can select the relevant document. Be sure to test the link in PREVIEW.

SUPPORT
How-To-Guide
FAQs
OTHER SERVICES
Logo Design
Brochure Design
Packaging Design
LEGAL STUFF
Privacy Policy
Terms & Conditions
Contact Us
OUR OTHER SITES
WEDDINGS - theguestlist.co.za
NEWBORNS - justarrived.co.za
EVENTS - thebigevent.co.za